ISO/IEC 20000 Lead Implementer

Popis kurzu

• European Data Protection
  

  Why should you attend?

  
  

  ISO/IEC 20000 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance.

  
  

  After mastering all the necessary concepts of IT Service Management Systems, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO/IEC 20000 in an organization. 

  
  

  Who should attend?

  
  
  
  
  • Managers or consultants involved in IT Service Management
  
  
  • Expert advisors seeking to master the implementation of an IT Service Management System
  
  
  • Individuals responsible for maintaining conformance with ITSMS requirements
  
  
  • ITSMS team members
  
  

Obsah kurzu

Day 1: Introduction to ISO/IEC 20000 and initiation of an ITSMS

Day 2: Plan the implementation of an ITSMS

Day 3: Implementation of an ITSMS

Day 4: ITSMS monitoring, measurement, continuous improvement and preparation for a certification audit

Day 5: Certification Exam 

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