ITIL® Foundation Bridge (Version 5) (EN)

studium

Kurzem Vás provede Ludmila Vráželová

Konzultantka, lektorka kurzů ITIL, COBIT, PRINCE2, IT4IT, DevOps. Proškolila více než 1 000 profesionálů v Evropě, USA, Asii, na Středním východě.

Základní info

Description

The ITIL® Foundation Bridge (Version 5) course is designed for ITIL 4 certification holders who want to quickly update their knowledge to the new ITIL 5 version from 2026. It focuses on the main changes in the management of digital services, products, value streams and the use of AI in modern IT Service Management.

The ITIL® Foundation Bridge (Version 5) course is designed for ITIL® 4 Foundation certification holders who want to quickly and effectively update their knowledge to the new version of ITIL® 5. It focuses on key changes in the management of IT services, digital products and value streams, including topics such as automation, data and the use of AI in modern ITSM.

During the course, you will clarify the differences between ITIL 4 and ITIL 5, understand the new principles and prepare for the ITIL® Foundation Bridge (Version 5) certification exam. The course goes straight to the point — without repeating the basics you already know from ITIL 4.

A shorter path for those who already know ITIL 4.
Focusing only on the differences, innovations and practical impacts of ITIL 5.
Connecting ITSM, digital products, automation and AI.
Bridge exam preparation without unnecessary theory.
A lecturer from practice who will explain what the changes mean for real IT teams.

Goals

understand the main differences between ITIL 4 and ITIL 5.
discover how ITIL 5 works with digital services and products.
learn to better manage value streams, customer value and service improvement.
understand the role of AI, automation and data in modern ITSM.
prepare for the ITIL® Foundation Bridge Version 5 certification exam.

Target

IT professionals holding ITIL 4 Foundation who want to transition to ITIL Version 5
Service managers, product owners, digital delivery leaders
Individuals aiming to progress to further ITIL Version 5 certifications
Professionals seeking an update rather than a full retraining.

Day 1

ITIL® 5 Bridge – transition from ITIL 4 to ITIL 5

Introduction to ITIL® 5

new structure and philosophy of ITIL 5
reasons for transitioning from ITIL 4 to ITIL 5
key benefits of the new version for ITSM practice

ITIL Value System and value management

updated value systems and models
components of the ITIL Value System
a new perspective on the product and service lifecycle

Key differences compared to ITIL 4

changes to the seven key principles
new and updated practices
changes to roles and responsibilities

Digital products, services and value streams

management of digital products and services
value streams in practice
product and service mindset

ITIL 5 in a modern IT environment

integration with Lean IT, Agile and DevOps
AI governance and its importance for ITSM
exam preparation and sample questions

eLearning

Self-study with the PeopleCert platform

Choose the self-study option and get 12 months of access to the official PeopleCert online learning platform, including:

Official eBook – your main exam preparation resource and a practical reference for further study and professional development
Exam voucher – online proctored certification exam
Official authorized training materials
Interactive eLearning – step-by-step guided learning
Auto-marked sample papers for exam preparation

Prerequisites

Valid ITIL® 4 Foundation certification (or higher) is required before taking the Bridge training or examination.

Study Materials

Printed Materials

Study materials in paper form for more comfortable preparation.

Order Printed Materials

Printed Book

Official ITIL® manual in printed form as a supplement to the electronic version.

Order Printed Book

Access comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM).

Real-world examples to connect theory with practice

Scenario-based exercises and practical application of the methodology

Practice questions aligned with the certification exam format

Clear summaries, diagrams and structures for easier retention

Official ITIL® manual Core guidance available in English

Followups

ITIL® Service (Version 5) + exam, ITIL® Product (Version 5) + exam, ITIL® Experience (Version 5) + exam, ITIL® Strategy (Version) 5 + exam, ITIL® Transformation (Version 5) + exam

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