Description
The ITIL® Foundation Bridge (Version 5) course is designed for ITIL 4 certification holders who want to quickly update their knowledge to the new ITIL 5 version from 2026. It focuses on the main changes in the management of digital services, products, value streams and the use of AI in modern IT Service Management.
The ITIL® Foundation Bridge (Version 5) course is designed for ITIL® 4 Foundation certification holders who want to quickly and effectively update their knowledge to the new version of ITIL® 5. It focuses on key changes in the management of IT services, digital products and value streams, including topics such as automation, data and the use of AI in modern ITSM.
During the course, you will clarify the differences between ITIL 4 and ITIL 5, understand the new principles and prepare for the ITIL® Foundation Bridge (Version 5) certification exam. The course goes straight to the point — without repeating the basics you already know from ITIL 4.
- A shorter path for those who already know ITIL 4.
- Focusing only on the differences, innovations and practical impacts of ITIL 5.
- Connecting ITSM, digital products, automation and AI.
- Bridge exam preparation without unnecessary theory.
- A lecturer from practice who will explain what the changes mean for real IT teams.
Goals
- understand the main differences between ITIL 4 and ITIL 5.
- discover how ITIL 5 works with digital services and products.
- learn to better manage value streams, customer value and service improvement.
- understand the role of AI, automation and data in modern ITSM.
- prepare for the ITIL® Foundation Bridge Version 5 certification exam.
ITIL® is a registered trademark of PeopleCert, used under permission of PeopleCert. All rights reserved.
Target
- IT professionals holding ITIL 4 Foundation who want to transition to ITIL Version 5
- Service managers, product owners, digital delivery leaders
- Individuals aiming to progress to further ITIL Version 5 certifications
- Professionals seeking an update rather than a full retraining.
Contents
Day 1ITIL® 5 Bridge – transition from ITIL 4 to ITIL 5
Introduction to ITIL® 5
- new structure and philosophy of ITIL 5
- reasons for transitioning from ITIL 4 to ITIL 5
- key benefits of the new version for ITSM practice
ITIL Value System and value management
- updated value systems and models
- components of the ITIL Value System
- a new perspective on the product and service lifecycle
Key differences compared to ITIL 4
- changes to the seven key principles
- new and updated practices
- changes to roles and responsibilities
Digital products, services and value streams
- management of digital products and services
- value streams in practice
- product and service mindset
ITIL 5 in a modern IT environment
- integration with Lean IT, Agile and DevOps
- AI governance and its importance for ITSM
- exam preparation and sample questions
eLearningSelf-study with the PeopleCert platform
Choose the self-study option and get 12 months of access to the official PeopleCert online learning platform, including:
- Official eBook – your main exam preparation resource and a practical reference for further study and professional development
- Exam voucher – online proctored certification exam
- Official authorized training materials
- Interactive eLearning – step-by-step guided learning
- Auto-marked sample papers for exam preparation
Prerequisites
Valid ITIL® 4 Foundation certification (or higher) is required before taking the Bridge training or examination.Study Materials
Access comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM).
Real-world examples to connect theory with practice
Scenario-based exercises and practical application of the methodology
Practice questions aligned with the certification exam format
Clear summaries, diagrams and structures for easier retention
Official ITIL® manual Core guidance available in English
Followups
ITIL® Service (Version 5) + exam, ITIL® Product (Version 5) + exam, ITIL® Experience (Version 5) + exam, ITIL® Strategy (Version) 5 + exam, ITIL® Transformation (Version 5) + exam
