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Service Integration and Management (SIAM®) Foundation

Základní info

Popis kurzu

The SIAM Foundation course improves a candidate’s knowledge and understanding of the terminology and the core principles of the SIAM framework. This course covers a variety of subjects including the potential benefits, challenges and risks of implementing SIAM. This course is based on the SIAM Foundation Body of Knowledge (BoK), second edition, by Scopism.

Určeno pro

This course and certification targets the needs of professionals worldwide who have an interest in the practices of Service Integration and Management or who want to implement this methodology in an organization, and in particular, professionals who are already working with IT Service Management processes.
It is also intended for providers that want to implement and manage Service Integration and Management models. Specific roles that may be interested:
• Chief Strategy Officers (CSOs)
• Chief Information Officers (CIOs)
• Chief Technical Officers (CTOs)
• Service managers
• Service provider portfolio strategists/leads
• Managers (e.g. process managers, project managers, change managers, service level managers, business relationship managers, program managers and supplier managers)
• Service architects
• Process architects
• Business change practitioners
• Organizational change practitioners

Obsah kurzu

After completing this course, the participant will have knowledge of, and be able to understand:
• SIAM terminology and the core principles
• SIAM benefits
• The challenges and risks of implementing SIAM
• SIAM implementation structures
• SIAM governance, tooling and dataconsiderations
• Common processes used in a SIAM ecosystem

Studijní materiály

V angličtině

Service Integration and Management (SIAM®) Foundation

Vybraný termín:

26.6.2023  ONLINE

Cena
18 800 Kč + 21% DPH

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