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Transform customer experiences with the MB-230: Microsoft Dynamics 365 Customer Service. Designed for functional consultants and professionals working with Dynamics 365, this intermediate-level course teaches you how to manage customer cases, automate workflows, implement knowledge management, and leverage omnichannel capabilities. Learn how to optimize your customer service operations using advanced features like unified routing, Customer Voice, IoT integration, and Power Platform tools. With real-world labs and hands-on demos, you'll be fully prepared to take the MB-230 certification exam and confidently implement customer-focused solutions using Microsoft Dynamics 365.MB-230T01-A: Microsoft Dynamics 365 Customer Service
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