ITIL® Transformation (Version 5) + exam (EN)

Description

The course builds on the ITIL® Foundation and shows how to manage change and digital transformation using ITIL® and how to successfully implement, maintain, and optimize change across digital products and services — from strategy to governance to measurable value for the organization.

The ITIL® Transformation (Version 5) course focuses on managing change, transformation and improving digital products and services in modern organizations. Participants will learn how to not only plan change, but also how to successfully implement, sustain and continuously optimize it in an environment where technology, automation and AI play an increasingly important role.

The course combines a strategic perspective with practical implementation. It shows how to align change management, governance, daily team performance and continuous learning so that transformation brings measurable value to customers and the organization. The course includes preparation for the ITIL® Transformation Version 5 certification exam, which is included in the course price.

According to PeopleCert, the ITIL® Transformation module focuses on embedding, sustaining and optimizing change across digital products and services and helps organizations balance governance, execution, continuous learning and resilience in an AI-driven environment.

• 3 days of practical preparation for ITIL® Product (Version 5) including the exam.
• Lecturers with extensive experience who do not take ITSM as a theory, but as a tool for real operations.
• Connecting ITIL with agile, DevOps and Lean environments.
• Clear lifecycle approach
• Official materials and eBook included in the course price.

Goals

• explain the role of transformation within ITIL® Version 5,
• manage change across digital products and services,
• connect strategy, governance and day-to-day implementation of change,
• support adaptability, resilience and continuous improvement of the organization,
• work with the principles of transformation management in a technology and AI-oriented environment,
• identify risks, barriers and impacts of organizational change,
• measure the value and success of transformation activities,
• prepare for the ITIL® Transformation Version 5 certification exam.

Target

• IT managers and IT team leaders,
• service managers and ITSM specialists,
• product owners and product managers,
• change managers and transformation leaders,
• project and program managers,
• business analysts and consultants,
• specialists responsible for governance, improvement and value management,
• ITIL® certification holders who want to continue on the ITIL® Version 5 certification path.

Contents

• Introduction to ITIL® Transformation
• Role Transformation in Digital Product and Service Management
• Connecting Strategy, Value and Change
• Governance and Decision-Making in a Transformation Environment
• Key Principles of Successful Change

• Planning and Managing Transformation Activities
• Engaging Stakeholders and Dealing with Resistance to Change
• Managing Risk, Impact and Priorities
• Building Organizational Resilience
• Using Data, Automation and AI in Transformation

• Sustaining Change in the Organization
• Continuous Improvement and Measuring Value
• Evaluating Transformation Success
• Practical Scenarios and Case Studies
• Recapitulation of Key Topics
• Preparing for the ITIL® Transformation Version 5 Certification Exam

Prerequisites

Study Materials

Access to comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM):
 

• Real-world examples to connect theory with practice
• Scenario-based exercises and practical application of the methodology
• Practice questions aligned with the certification exam format
• Clear summaries, diagrams, and structures for easier retention
• Official ITIL® manual (core guidance) – available in English

Followups