ITIL® Service (Version 5) + exam (EN)

studium

Kurzem Vás provede Ludmila Vráželová

Konzultantka, lektorka kurzů ITIL, COBIT, PRINCE2, IT4IT, DevOps. Proškolila více než 1 000 profesionálů v Evropě, USA, Asii, na Středním východě.

Základní info

Description

The ITIL® 5 Service course provides practical knowledge of digital service management across the entire service lifecycle. Participants learn how to design, implement, operate, deliver, and support services using the ITIL framework while aligning people, processes, and technology to create value for customers. You can choose between 3-days course with instructor or access to e-Learning.

ITIL® Service (Version 5) aims to assist professionals and organizations to achieve product and service management success in the digital world with ITIL®, the globally trusted framework adopted by organizations and professionals worldwide. Recognized by organizations globally as a powerful solution to enhance the value and performance of their products and services.
It is designed for all organizations and people aiming to excel in service management. ITIL® Service provides an essential guide to delivering reliable, outcome-driven services and a practical, step-bystep approach to managing services across the full lifecycle, ensuring resilience, responsiveness, and customer satisfaction. It empowers teams to adapt to change, and provides a flexible framework that integrates with agile, DevOps, and Lean approaches, enabling effective service delivery and improvement across all industries and organizations of any size.

It provides:

a comprehensive approach to service design, delivery, and continual improvement
clear guidance on aligning services with value co-creation
integration of product service management with AI and modern, adaptive ways of working

Goals

design a service based on customer and business needs,
manage the entire digital service lifecycle,
connect people, processes, technology and suppliers,
better manage change, deployment, operation and support of the service,
prepare for the ITIL® Service Version 5 exam.

Target

IT service managers,
IT operations managers,
IT architects and solution architects,
ITSM and IT governance specialists,
DevOps, product and delivery teams,
project and program managers,
digital services consultants.

Day 1

Digital Services and the Start of the Lifecycle

Introduction to ITIL® Service Version 5 and digital service management
Digital products and services: key concepts, characteristics and customer value
ITIL Product and Service Lifecycle
Discover: identifying customer needs, analysing service context and prioritising services
Design: service design, human-centred design, service architecture and design outputs

Day 2

Resources, Implementation and Service Transition

Acquire: obtaining technologies, people and external services
Sourcing strategy, supplier selection and supplier relationship management
Build: service implementation, configuration, testing and preparation for deployment
Transition: planning the transition of the service into operation
Change management, service deployment and team preparation

Day 3

Operation, Delivery, Support and Exam Preparation

Operate: service operation, availability, stability and monitoring
Deliver: service delivery, stakeholder communication and quality management
Support: incidents, problems, service recovery and business continuity
Service improvement and integration of ITIL® with Agile, DevOps and Lean approaches
Exam preparation: key topic review and sample questions

eLearning

Self-study with the PeopleCert platform

Choose the self-study option and get 12 months of access to the official PeopleCert online learning platform, including:

Official eBook – your primary study resource for exam preparation and future reference
Exam Voucher – online certification exam including proctoring
Learning Resource Kit – official authorised learning materials
Interactive eLearning – step-by-step guided learning
Auto-marked Sample Papers for certification exam preparation

Prerequisites

Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)

Study Materials

Access comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM).

Real-world examples to connect theory with practice

Scenario-based exercises and practical application of the methodology

Practice questions aligned with the certification exam format

Clear summaries, diagrams and structures for easier retention

Official ITIL® manual Core guidance available in English

Followups

ITIL® Product (Version 5) + exam, ITIL® Experience (Version 5) + exam, ITIL® Strategy (Version) 5 + exam, ITIL® Transformation (Version 5) + exam

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