ITIL® Product (Version 5) + exam (EN)

Description

The course builds on the ITIL® Foundation and shows how to use the ITIL framework to plan, design, create and manage products that bring measurable value to customers and the organization. You can choose between 3-days course with instructor or access to e-Learning.

The ITIL® Product (Version 5) course is designed for professionals who want to better understand digital product management in a modern IT environment. It focuses on the entire product life cycle - from identifying opportunities and designing a product vision through development, launch, operational support, to continuous improvement and managing customer value.

Participants will learn how to effectively plan, design, build, operate and further develop digital products to support the strategic goals of the organization. The course connects product management with the principles of the ITIL framework and shows how to align customer needs, business goals, technology capabilities, processes, teams and suppliers.

The emphasis is on practical use in the environment of digital services, agile teams, ITSM, DevOps and product-oriented organizations. Participants will gain an overview of how to manage a product not only as a development output, but as a long-term tool for creating value, improving customer experience and supporting business results.

• 3 days of practical preparation for ITIL® Product (Version 5) including exam.
• Lecturers with extensive experience who do not take ITSM as a theory, but as a tool for real operations.
• Connecting ITIL with agile, DevOps and Lean environments.
• Clear lifecycle approach
• Official materials and eBook included in the course price.

Goals

• explain the role of digital products in modern organizations,
• understand the relationship between products, services, value and customer experience,
• understand the digital product lifecycle according to ITIL,
• apply ITIL principles to product management,
• define product vision, strategy and value proposition,
• connect product management with ITSM, DevOps and agile approach,
• manage the development, operation, support and improvement of digital products,
• prepare for the ITIL® Product (Version) 5 certification exam

Target

• Product managers
• Product owners
• IT service managers
• IT architects
• DevOps and agile teams
• ITSM specialists
• Project and program managers
• Digital transformation consultants

Contents

Prerequisites

Study Materials

Followups