ITIL® Product (Version 5) + exam (EN)

Description

The course builds on the ITIL® Foundation and shows how to use the ITIL framework to plan, design, create and manage products that bring measurable value to customers and the organization.

The ITIL® Product (Version 5) course is designed for professionals who want to better understand digital product management in a modern IT environment. It focuses on the entire product life cycle - from identifying opportunities and designing a product vision through development, launch, operational support, to continuous improvement and managing customer value.

Participants will learn how to effectively plan, design, build, operate and further develop digital products to support the strategic goals of the organization. The course connects product management with the principles of the ITIL framework and shows how to align customer needs, business goals, technology capabilities, processes, teams and suppliers.

The emphasis is on practical use in the environment of digital services, agile teams, ITSM, DevOps and product-oriented organizations. Participants will gain an overview of how to manage a product not only as a development output, but as a long-term tool for creating value, improving customer experience and supporting business results.

• 3 days of practical preparation for ITIL® Product (Version 5) including exam.
• Lecturers with extensive experience who do not take ITSM as a theory, but as a tool for real operations.
• Connecting ITIL with agile, DevOps and Lean environments.
• Clear lifecycle approach
• Official materials and eBook included in the course price.

Goals

• explain the role of digital products in modern organizations,
• understand the relationship between products, services, value and customer experience,
• understand the digital product lifecycle according to ITIL,
• apply ITIL principles to product management,
• define product vision, strategy and value proposition,
• connect product management with ITSM, DevOps and agile approach,
• manage the development, operation, support and improvement of digital products,
• prepare for the ITIL® Product (Version) 5 certification exam

Target

• Product managers
• Product owners
• IT service managers
• IT architects
• DevOps and agile teams
• ITSM specialists
• Project and program managers
• Digital transformation consultants

Contents

• Introduction to ITIL® (version 5)
• Digital Products and Their Role in Modern Organizations
• The Relationship Between Product, Service, Customer and Value
• ITIL Product and Service Lifecycle Model
• Discover: Identifying Opportunities, Product Vision, Strategy and Goals
• Practical Examples and Working with Product Value

• Design: Digital Product Design, Requirements, Customer Experience
• Human-Centered Design and Design Thinking
• Get: Technology, People, Suppliers and Sourcing Strategy
• Build: Developing, Testing and Preparing a Product
• Collaborating Product, Development and Operations Teams
• Practical Work with Backlog, Priorities and Risks

• Transition: Putting the Product into Operation
• Operate: Operation, Monitoring, Stability and Quality
• Deliver: Delivering Customer Value and Managing the Customer Experience
• Support: Supporting Users, incidents, problems and improvements
• Performance measurement and continuous product development
• Summary of key topics and preparation for the certification exam

Prerequisites

Study Materials

Access to comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM):
 

• Real-world examples to connect theory with practice
• Scenario-based exercises and practical application of the methodology
• Practice questions aligned with the certification exam format
• Clear summaries, diagrams, and structures for easier retention
• Official ITIL® manual (core guidance) – available in English

Followups