ITIL® Intermediate Capabilities: Release, Control & Validation 2011 Edition

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ITIL® Intermediate Capabilities: Release, Control & Validation (2011 Edition)

OSNOVA KURZU
1 - COURSE INTRODUCTION
2 - RCV INTRODUCTION
3 - TRANSITION PLANNING AND SUPPORT
Roles and Responsibilities
Process Activities

4 - CHANGE MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

5 - MANAGING ORGANIZATIONAL CHANGE
6 - SERVICE ASSET AND CONFIGURATION MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

7 - RELEASE AND DEPLOYMENT MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

8 - SERVICE VALIDATION AND TESTING
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

9 - CHANGE EVALUATION
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

10 - KNOWLEDGE MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

11 - REQUEST FULFILLMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks

12 - THE ROLE OF THE RCV PROCESSES IN SERVICE OPERATION
13 - TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS
14 - SERVICE TRANSITION CHALLENGES, CRITICAL SUCCESS FACTORS AND RISKS
15 - ADDITIONAL SOURCES OF INFORMATION
16 - SAMPLE DOCUMENTS AND TEMPLATES
17 - LIVING THE LIFECYCLE ASSIGNMENTS
18 - STUDY AND EXAM TAKING TIPS
19 - COURSE SYLLABUS
20 - KEY CONCEPTS REVIEW
21 - STUDY AIDS
22 - STUDY AIDS ANSWER KEY
23 - NOTE
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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ITIL® Intermediate Capabilities: Release, Control & Validation 2011 Edition

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