ITIL® Foundation (Version 5) + exam (EN)

Description

ITIL® Foundation Version 5 is the new version of ITIL certification from 2026, reflecting modern IT service management, digital products, value stream management and the growing role of artificial intelligence in IT. We will show you how to use ITIL principles in practice - from service management and process improvement to AI, automation and data-driven decision-making.

The ITIL® Foundation (Version 5) course will introduce you to the fundamental principles of modern IT service management, digital products and value streams. You will gain an overview of how ITIL helps organizations better design, deliver, support and continuously improve services so that they bring real value to customers and the business.

Compared to ITIL 4, the new version places greater emphasis on digital products and services, artificial intelligence, value stream management, data-driven decision-making and connecting IT with the business. Instead of just memorizing concepts, the course focuses on understanding the context, practical application of ITIL principles and preparation for the certification exam.

The teaching combines theory, practical examples and preparation for the exam. Thanks to this, you will not only gain the necessary knowledge for certification, but also a clearer idea of ​​​​how ITIL can be used in a real organizational environment.

• 3 days of practical preparation for ITIL® Foundation (Version 5) including the exam.
• Lecturers with extensive experience who do not take ITSM as a theory, but as a tool for real operations.
• Connecting ITIL with agile, DevOps and Lean environments.
• Clear lifecycle approach
• Official materials and eBook included in the course price.

Goals

• Understand the ITIL value system - basic concepts, principles of service management and how ITIL supports the creation of value for customers and the organization
• Be familiar with the service and product life cycle - digital product management, value chain and value stream management
• Be able to work with the seven main ITIL principles in improving services
• Understand the role of AI, automation and data-driven decision-making in modern ITSM
• Be familiar with other frameworks (DevOps, PRINCE2®) in connection with ITIL and be prepared for the ITIL® Foundation Version 5 certification exam

ITIL® is a registered trademark of PeopleCert, used under permission of PeopleCert. All rights reserved.

Target

• IT department, service desk and IT support staff,
• IT managers, team leaders and service coordinators,
• Project managers and project team members,
• Product owners, service owners and process managers,
• Consultants, business analysts and process improvement specialists,
• Anyone preparing for ITIL® Foundation Version 5 certification,
• Holders of older versions of ITIL who want to update their knowledge of the new version.

Contents

Study Materials

Followups