The course builds on the ITIL® Foundation and teaches you how to manage the digital experience of customers, users, and employees. It focuses on the service journey, measuring the experience, working with stakeholders, and improving services so that digital products not only work, but also bring real value and a positive user experience.
You can choose between 3-days course with instructor or access to e-Learning.
The ITIL® 5 Experience course focuses on understanding, measuring, and improving digital experience across digital products and services.
Participants learn how experience influences value creation and how organizations can design products and services that not only work effectively but also create meaningful and positive interactions for users.
The course introduces concepts such as experience management, stakeholder relationships, service journeys, and experience measurement. Participants also learn how to identify experience friction points and implement improvements using ITIL practices.
The training prepares participants for the ITIL® Experience (Version 5) certification exam.
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Choose the self-study option and get 12 months of access to the official PeopleCert eLearning platform:
Access comprehensive study materials and sample exams, complemented by official PeopleCert Official Training Materials (OTM).
ITIL® Experience (Version 5) + exam (EN)
ONLINE online,
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