This course teaches key concepts, principles, values and challenges of ITIL 4’s five management practices—the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice. It guides candidates on best practices at both strategic and operational levels to maximize value of the practices. The ITIL 4 Plan, Implement, and Control Practices course is structured and aligned around the ITIL framework. The examination assesses whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.
• This course is for IT professionals who need to establish good cross-practice collaboration and effective service value streams. • This course is also for candidates taking the ITIL 4 Plan, Implement and Control Practices qualification.
• Define key concepts, principles, value and challenges of ITIL 4’s five management practices • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals • Integrate practices in the organization’s value streams • Understand interfaces and synergies across these five practices • Apply metrics and practice success factors to improve performance • Measure, assess and develop the capability of the various practices by using the ITIL Maturity Model
Prior to attending this course, participants should hold the ITIL® Foundation Certificate in IT Service Management. If participants want to achieve the ITIL 4 Practice Manager designation, they need complete the 5 individual practices plus HU0C2S: ITIL Specialist: Create, Deliver and Support. Or, participants can complete this course plus HU0C2S: ITIL Specialist: Create, Deliver and Support.
ITIL® 4 Specialist: Plan, Implement and Control
Praha
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