Popis kurzu
The ITIL methodology helps IT managers effectively build, develop and optimize user-friendly IT, both for suppliers and clients of IT services. The ITIL® 4 Foundation course describes the key concepts, processes, functions and roles of the ITIL service lifecycle. This course consists of lectures and practical tasks and prepares participants for the ITIL® 4 Foundation certification exam.Cíle kurzu
- Know the concept of providing IT services
- Use uniform terminology
- Understand approaches to ITIL implementation
- Know selected ITIL procedures and how to use them
- Prepare and pass the ITIL® 4 Foundation certification exam
Určeno pro
The basic ITIL® 4 Foundation course is intended not only for IT Management and professional consultants, but for everyone involved in IT projects or digital transformation. The course is also suitable for those who want to upgrade from version ITIL® 3.Obsah kurzu
- Key concepts of service management
- Key concepts of ITIL
- Guiding principles
- Introduction to ITIL4 practices
- Continual improvement
- Wrap-up and review
- Value streams (practical exercise)
- Preparation for the ITIL® 4 Foundation exam
- ITIL® 4 Foundation Exam
Poznámka
ITIL® 4 Foundation accredited training (including certification exams) is provided by KEY Trainings (ATO). ITIL® is a registered trademark of AXELOS Limited and is used with permission. All rights reserved.Návaznosti
ITIL® 4 Specialist: Create, Deliver and Support
ITIL® 4 Specialist: Drive Stakeholder Value
ITIL® 4 Specialist: High-Velocity IT
ITIL® 4 Strategist: Direct, Plan and Improve
