IBM Tivoli Business Services Manager 4.2.1 for Administrators TM335CZ


Základní info

Tivoli Business Service Manager tracks and provides visualization of the status of critical business services and associated service level agreements (SLAs). With Tivoli Business Service Manager 4.2.1, you immediately see the impact of business service outages. You can target resources and actions toward the most critical and costly IT business services.

Learn how to develop and build service models, configure service views, work with the Tivoli Integrated Portal, and integrate with Common Data Model resources. Examine the Tivoli Business Service Manager architecture and use Tivoli Common Reporting. Through hands-on exercises, learn how to use, configure, and administer Tivoli Business Service Manager 4.2.1.

Kurz je určen pro:

This intermediate-level course is for Tivoli specialists, IBM Services consultants, and business partners.

Předpokládané znalosti:

You should have:

  • Knowledge on General Business Service Manager concepts and Tivoli Business Service Manager operations and administration
  • Experience with Tivoli Netcool/OMNIbus

Recommended Courses:

  • IBM Tivoli Netcool/OMNIbus 7.2 Administration and Configuration (TN022G) or
  • IBM Tivoli Netcool/OMNIbus 7.3 Installation and Configuration (TN023CZ)

Co se u nás naučíte:

  • Evaluate business processes to develop service models
  • Build service models
  • Use and configure service views
  • Use advanced features of service models to expand model coverage
  • Use the Tivoli Integrated Portal to administer and monitor service models
  • Configure maintenance windows for managed service level agreements (SLAs)
  • Configure data fetchers to retrieve service data from external databases
  • Configure the Tivoli Event Integration Facility probe to receive events from monitor event sources, such as IBM Tivoli Monitoring
  • Build service models using autopopulation, data fetchers, command line, and the Tivoli Business Service Manager console
  • Develop custom service views, canvases, dashboards, and pages for users
  • Configure the Business Service Manager Common Agent to manage system health and for storing historical reporting information with IBM Tivoli Monitoring
  • Use the Tivoli Common Reporting 1.2 to generate historical reports
  • Administer users and groups, including using LDAP
  • Use and program the Tivoli Business Service Manager application programming interface (API)
  • Provide infrastructure administration and troubleshooting for the Tivoli Business Service Manager environment
  • Describe the steps necessary to configure a Tivoli Business Service Manager failover server
  • Demonstrate the steps necessary to integrate with Common Data Model discovered resources, including IBM Tivoli Monitoring
  • Demonstrate monitor event integration with IBM Tivoli Monitoring


  • Unit 1: Introduction to IBM Tivoli Business Service Manager 4.2.1
  • Unit 2: Building a Service Model
  • Unit 3: Using Service Views
  • Unit 4: Service Level Agreements.
  • Unit 5: More Service Models
  • Unit 6: Data Fetchers
  • Unit 7: Automated Service Model Development
  • Unit 8: Security
  • Unit 9: Creating Custom Dashboards
  • Unit 10: RAD Shell
  • Unit 11: Administration
  • Unit 12: Charting and Reporting

IBM Tivoli Business Services Manager 4.2.1 for Administrators TM335CZ

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