Tato část není lokalizována
Available in Instructor-Led or Virtual formats.
This course introduces service management using Microsoft Dynamics 365 Customer Engagement applications. Learners explore customer engagement foundations, self-service capabilities, case management, workforce management, and onsite service with Dynamics 365 Field Service. The course also covers omnichannel communication, knowledge management, intelligent routing, reporting, analytics, Copilot capabilities, and AI-powered agents. Through practical scenarios and exercises, participants learn how to improve customer support, optimize contact center operations, empower field teams, and deliver faster, smarter, and more personalized service experiences across multiple channels.AB-6004-A: Introduction to Service in Dynamics 365
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