ISO/IEC 20000 Introduction

Popis kurzu

• Interactive quizzes to check your mastery of the subject matter



Why should you attend?




 




ISO/IEC 20000 Introduction training course enables you to comprehend the fundamental concepts of an IT Service Management System (ITSMS).




By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.




Who should attend?





• Individuals interested in IT Service Management


• Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)  

Obsah kurzu

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

Studijní materiály