SM320 – Service Manager Administration
This five-day class is targeted at System Administrators who are responsible for the day-to-day management of the Service Manager application. The course focuses on the tasks required to deploy a new Service Manager system and the ongoing tasks required to keep the system running efficiently. The course is 50% lecture and 50% labs (hands-on labs and simulations). This course covers software version 9.5x and the labs use software version 9.52.
Virtual Training nebo e-Learning?
Máme dostatečnou flexibilitu, takže vybírat můžete jak prezenční termíny, tak online kurzy.
Zkuste živý kurz virtuálněTarget group
System Administrators and other personnel responsible for the implementation of Service Manager
Target group
- Describe the Service Manager environment and architecture
- Install the various components of Service Manager
- Describe the various implementation options (such as default ports, load balancing, components)
- Perform tasks and set-up activities that are generally performed prior to moving the system to Production
- Perform ongoing monitoring, debugging, troubleshooting, and administrative tasks
- Perform additional administrative tasks related to reporting, surveys, and customizing the Web client
- Perform optional tasks, such as:
- Configuring Smart Analytics
- Performing a health check using the Service Manager Doctor utility
- Managing your entity relationships, running data reference check reports, and generating entity relationship diagrams
Prerequisites
To be successful in this course, you should have the following prerequisites or knowledge:
- Have familiarity with Service Manager processes and workflows
- Have familiarity with Service Manager configuration tools
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