ITIL® 4 Strategist: Direct, Plan and Improve + exam (EN)

Popis kurzu

The course provides professionals with a practical and strategic method for planning and providing continuous improvement with the necessary agility. 

This course is aimed at managers of all levels involved in shaping direction and strategy, or in developing a constantly improving team. It includes both practical and strategic elements. It is a universal module that is a key part of both ITIL® Managing Professional and ITIL® Strategic Leader flows.



The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Cíle kurzu

• Understand the key concepts


• Identify the scope of control


• Understand the role of risk management


• Understand he role of the governance of I&T


• Use continual improvement model


• Build the business case


• Understand the nature, scope and potentials of organizational change management


• Define CSF's and KPI's


• Select the methods to improve the value stream

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Obsah kurzu

• Continual improvement


• Measurement and reporting


• Portfolio management


• Organisational change management


• Risk management

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