ITIL® 4 Strategist Direct Plan and Improve + exam and retake

Základní info

Popis kurzu

This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.


Target group



  • Individuals continuing their journey in service management

  • ITSM managers and aspiring ITSM managers

  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery


PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.


Target group



  • Individuals continuing their journey in service management

  • ITSM managers and aspiring ITSM managers

  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery


PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Určeno pro


  • Individuals continuing their journey in service management

  • ITSM managers and aspiring ITSM managers

  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

Obsah kurzu


  • Understand the Key Concepts of Direct, Plan & Improve

  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system

  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements

  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

  • Understand and know how to direct, plan and improve value streams and practices


Follow-up training


ITIL 4 Specialist Create, Deliver and Support


ITIL 4 Specialist Drive Stakeholder Value


ITIL 4 Specialist High-velocity IT


Itil scheme

Předpoklady

Candidates must hold the ITIL 4 Foundation certificate

Studijní materiály

V angličtině

Návaznosti

ITIL 4 Specialist Create, Deliver and Support


ITIL 4 Specialist Drive Stakeholder Value


ITIL 4 Specialist High-velocity IT


Itil scheme

ITIL® 4 Strategist Direct Plan and Improve + exam and retake

Vybraný termín:

22.11.2021  Bratislavský kraj

Cena
31500 Kč + 21 % DPH

Termíny kurzu

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