ITIL® is an integrated set of processes and best-practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management in the world. Learn how to effectively reduce your organization’s IT costs, better define and formalize operational processes, provide a “common language” for both business and IT, and improve overall customer satisfaction.
ITIL® Foundation
ITIL® 4 Foundation | 2 Days
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This course includes an exam voucher.
Ideal for: This course is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
ITIL® 4 Foundation | 3 Days
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This course includes an exam voucher.
Ideal for: This course is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
ITIL® Managing Professional
ITIL® 4 Specialist Create, Deliver and Support (CDS) | 3 Days
This course begins your journey toward the ITIL® Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This class includes an exam voucher.
Ideal for: Those who have successfully achieved the ITIL® 4 Foundation Qualification.
ITIL® 4 Specialist Drive Stakeholder Value (DSV) | 3 Days
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. This class includes an exam voucher.
Ideal for: Project Managers, Service Level Managers, Relationship Managers, Service Desk Managers, Business Analysts.
ITIL® Strategic Leader
ITIL® 4 Strategist Direct Plan and Improve (DPI) | 3 Days
Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
Ideal for: Anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it will help you deliver better value to your customers.
ITIL v4 Certification Details
The ITIL 4 certification program can be tailored to a person's or an organization's learning needs. It employs a modular, tier-based structure to let you either focus on particular subject areas or build a broad understanding of service management.
