Courses on a specific date with a live lecturer

Term

Language

Place

Form

Price without VAT

11. - 13. 6. 2024

Language

Place

Praha

Form

classroom

Code of the course: PU21010070-0040

Price without VAT

34 900 Kč

Order

24. - 26. 6. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU21010070-0041

Price without VAT

33 900 Kč

Order

23. - 25. 9. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU21010070-0042

Price without VAT

34 900 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010070-0019

Price without VAT

34 900 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010070-0020

Price without VAT

34 900 Kč

Order

Expressions of participants

E. Beekveldt
E. Beekveldt

"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
"

Carol A.

"I appreciate the materials that will help me prepare for the certification exam. The training included a lot of practical examples and space for discussion. I can apply the acquired knowledge in the work environment."

Course description

This helps organizations preparing for digital transformation to function similarly to successful technology organizations. The course covers the use of workflows such as Agile and Lean, and technical procedures and technologies such as cloud, automation and automated testing, with a focus on rapid delivery of products and services to get maximum value. The price of the course includes theITIL® 4 Specialist: High Velocity IT certification exam.

The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Required knowledge

ITIL® 4 Foundation exam

Target audience

This course is aimed at individuals in management and service management roles who have a responsibility for practices such as customer/user experience (CX) managers/designers, account managers, service delivery managers, business analysts, project managers, portfolio managers, etc.

Course content

Architecture management
Business analysis
Deployment management
Service validation and testing
Software development and management
Availability management
Capacity and performance management
Infrastructure and platform management
Monitoring and event management
Problem management
Service continuity management
Relationship management
Service design
Service desk
Information security management
Risk management

Certification

Prerequisites: The candidate must have passed the ITIL® 4 Foundation exam
Without the possibility of using materials
40 questions with a choice of 4 options
70% correct answers for passing the exam (28 of 40)
The exam is conducted in English. It is possible to choose French, Spanish or another language at your request.
Length 90 min (+ 25% for candidates who do not have English as their mother tongue)
Bloom's taxonomy level 2 and 3

The certification is valid for 3 years. After that, recertification is required.

Exams are delivered only in Online proctoring format

Candidates can take their exam securely at any time, from any place
State-of-the-art PeopleCert in-house online proctoring technology
Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
24/7/365 availability to schedule exams
Live proctors/invigilators for all exams offered
Multi-language speaking proctors available
Supported both in Windows and Mac OS

Materials

Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Objectives

Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demands it places on IT
Understand the digital product life cycle in terms of the ITIL "operating model"
Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT
Discover how to contribute to achieving value with digital products

Do you want this tailor-made course for your company?

News with the course

ITIL 24. 4. 2024

eLearning ITIL 4, PRINCE2 at a discounted price from Pumpedu

While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

ITIL 1. 2. 2024

ITIL® 4 certification scheme

The ITIL 4 certification scheme can be tailored to the individual needs of both individuals and organizations. It employs a modular, layered approach that allows building a comprehensive view of service management or focusing on specific knowledge areas.

ITIL 11. 1. 2024

Conference itSMF: AI in IT services

On January 24th and 25th, the itSMF conference will take place, organized by itSMF Czech Republic. With the advent of artificial intelligence, the question arises of whether IT service management should be intelligent and whether it should be under the control of artificial intelligence (AI).

More news

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