ITIL® 4 Specialist: Drive Stakeholder Value

Základní info

Popis kurzu

ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it within a strategic context. Its focus is on end-to-end product and service management, from demand to value. ITIL 4 Drive Stakeholder Value follows the customer journey and covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It explores the various steps organizations can take to drive stakeholder value, including but not limited to, fostering various types of relationships, understanding markets and stakeholders, and capturing and realizing value. The guidance also deals with the conversion of stakeholder satisfaction. It can be adopted and adapted in all types of organizations—helping to establish, maintain, and develop an effective service relationship at an appropriate level.

Obsah kurzu

This course prepares candidates for the PeopleCert ITIL 4 Specialist Drive Stakeholder Value formal examination. At the end of the course, students will:

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Know how to realize and validate service value


Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.

Studijní materiály

V angličtině

ITIL® 4 Specialist: Drive Stakeholder Value

Vybraný termín:

18.1.2021  Praha

29400 Kč + 21 % DPH

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