Courses on a specific date with a live lecturer

Term

Language

Place

Form

Price without VAT

3. - 5. 6. 2024

Language

Place

Praha

Form

classroom

Code of the course: PU21010067-0047

Price without VAT

34 900 Kč

Order

10. - 12. 6. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU21010067-0048

Price without VAT

34 900 Kč

Order

23. - 25. 9. 2024

Language

Place

Praha

Form

classroom

Code of the course: PU21010067-0049

Price without VAT

34 900 Kč

Order

9. - 11. 12. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU21010067-0050

Price without VAT

34 900 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010067-0023

Price without VAT

34 900 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010067-0024

Price without VAT

34 900 Kč

Order

Expressions of participants

E. Beekveldt
E. Beekveldt

"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
"

Carol A.

"I appreciate the materials that will help me prepare for the certification exam. The training included a lot of practical examples and space for discussion. I can apply the acquired knowledge in the work environment."

Course description

It focuses on the integration of various value streams and activities (support procedures, methods and tools) in order to create and provide delivery and support of products and IT services. The course also includes monitoring the performance of IT services and allows professionals to understand the quality of IT services and methods for improving them. The price of the course includes the ITIL® 4 Specialist certification exam: Create, Deliver and Support.

The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Required knowledge

ITIL® 4 Foundation course and certification exam.

Target audience

ITIL 4® Specialist: Create, Deliver and Support is aimed at individuals who are continuing their journey in the field of service management (IT Managers, IT Specialists, Product Owner, DevOps team members, etc.).

Course content

Service design price and orchestration
Software development and management
Deployment management
Release management
Service validation and testing
Change enablement
Ensuring stakeholder satisfaction
Service Desk
Incident management – detection and resolution
Problem management
Knowledge management
Service level management
Monitoring and event management

Certification

Prerequisites: The candidate must have passed the ITIL® 4 Foundation exam
Without the possibility of using materials
40 questions with a choice of 4 options
70% correct answers for passing the exam (28 of 40)
The exam is conducted in English. It is possible to choose German, French, Chinese or another language at your request.
Length 90 min (+ 25% for candidates who do not have English as their mother tongue)
Bloom's taxonomy level 2 and 3

The certification is valid for 3 years. After that, recertification is required.

Exams are delivered only in Online proctoring format

Candidates can take their exam securely at any time, from any place
State-of-the-art PeopleCert in-house online proctoring technology
Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
24/7/365 availability to schedule exams
Live proctors/invigilators for all exams offered
Multi-language speaking proctors available
Supported both in Windows and Mac OS

Materials

Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Objectives

Improve service development and support
Understand key concepts
Solve challenges in a time of digital transformation
Plan and manage resources into effective value streams
Improve performance and efficiency across teams, value streams and workflows
Use ITIL practices that contribute to the management of value-added flows (new service and user support)
Coordinate and structure work and activities key to providing and supporting services

Do you want this tailor-made course for your company?

News with the course

ITIL 1. 2. 2024

ITIL® 4 certification scheme

The ITIL 4 certification scheme can be tailored to the individual needs of both individuals and organizations. It employs a modular, layered approach that allows building a comprehensive view of service management or focusing on specific knowledge areas.

ITIL 11. 1. 2024

Conference itSMF: AI in IT services

On January 24th and 25th, the itSMF conference will take place, organized by itSMF Czech Republic. With the advent of artificial intelligence, the question arises of whether IT service management should be intelligent and whether it should be under the control of artificial intelligence (AI).

Project management 7. 9. 2023

The lecturer must have energy and be able to convey it to the participants

An interview with Ludmila Vráželová, a guide in the world of ITIL, COBIT, PRINCE2, IT4IT, and DevOps. Her training has been attended by more than 1,000 professionals from around the world.

More news

Previous courses

Follow-up courses