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ITIL® 4 Foundation

Základní info

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objectives

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.


  1. ITIL 4 Overview
  2. Introduction to ITIL
  3. Key Concepts of ITIL
  4. The ITIL Framework
  5. The Four Dimensions of Service Management
  6. The ITIL Service Value System
  7. The ITIL Guiding Principles
  8. Focus on Value
  9. Start Where You Are
  10. Progress Iteratively with Feedback
  11. Collaborate and Promote Visibility
  12. Think and Work Holistically
  13. Keep It Simple and Practical
  14. Optimize and Automate
  15. The ITIL Service Value System (SVS)
  16. Governance
  17. The Service Value Chain
  18. Continual Improvement
  19. Key ITIL Practices
  20. Continual Improvement
  21. Service Level Management
  22. Change Control
  23. Incident Management
  24. Service Request Management
  25. Service Desk
  26. Problem Management
  27. Other ITIL Practices
  28. General Management Practices
  29. Service Management Practices
  30. Technical Management Practices

ITIL® 4 Foundation

Vybraný termín:

29.5.2023 –  30.5.2023  ONLINE Upřesnující informace k termínu
09:00 – 17:00 hod.

21 950 Kč + 21% DPH

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