Courses on a specific date with a live lecturer

Term

Language

Place

Form

Price without VAT

20. - 22. 5. 2024

Language

Place

Praha

Form

classroom

Code of the course: PU22010005-0019

Price without VAT

28 900 Kč

Order

27. - 28. 5. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU22010005-0018

Price without VAT

28 900 Kč

Order

26. - 27. 8. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU22010005-0020

Price without VAT

26 900 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU22010005-0001

Price without VAT

28 900 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU22010005-0002

Price without VAT

28 900 Kč

Order

Expressions of participants

E. Beekveldt
E. Beekveldt

"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
"

Course description

The course will help you to:

Analyze available solutions and potential benefits using a vendor-neutral approach
Effectively Identify, select and deliver optimized cloud services
Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
Adopt a customer-focused end-to-end cloud procurement user journey.

Target audience

C-level (and aspiring C-level)
Cloud architects and cloud consultants
Procurement and Capture Managers considering procuring cloud services
Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Existing ITIL qualification holders wishing to develop their knowledge

Course content

Introduction

What is the cloud?
The origins of cloud
Types of cloud solution
Deciding to use cloud services
Cloud as a key component of digital strategy
The role of cloud services in a digital transformation
Cloud services and sustainability objectives
Governance

Explore: Can the organization benefit from cloud?

Understanding the cloud’s role in strategy
Setting the strategic scope
Cloud strategic positioning
Value: outcomes, costs, and risks
Formulating the initial cloud strategy

Engage: Meeting a cloud service provider

Understanding the CSP landscape
Types of services to be considered
Defining requirements for cloud services
Request for information and proof of concept
Conducting a cloud readiness assessment
Engaging with cloud service providers
Reviewing the cloud strategy and cloud service requirements

Offer: Selecting the right services and service provider

Establishing a desired minimum return on investment
Communicating requirements
Request for proposal
Reviewing proposals
Determining the return on investment of the proposed cloud services
Defining and communicating a business case for cloud services

Agree: Negotiating and planning

Agreeing and planning value co-creation
Negotiating and agreeing a cloud service
Cloud service agreements
Shared responsibility model
Roles and responsibilities map
Charging models

Onboard (and offboard): Moving to the cloud

General considerations
Migrating to cloud as a part of an onboarding initiative
Security and compliance considerations

Co-create: Enabling value

Operating model alignment
The value co-creation map for cloud
Value co-creation drivers in practice
Managing the optimization of cloud service consumption
Managing cloud service quality
Using cloud tools for value co-creation

Realize: Measuring and improving

Maintaining operating model alignment
VUCA and the value co-creation map
Continual improvement and the value co-creation map for cloud

Certification

The certification is valid for 3 years. After that, recertification is required.

Without the possibility of using materials.
40 questions with a choice of 4 options.
65% correct answers for passing the exam (26 out of 40).
Length 90 min (+23 min for candidates who do not have English as their mother tongue).

Exams are delivered only in Online proctoring format

Candidates can take their exam securely at any time, from any place
State-of-the-art PeopleCert in-house online proctoring technology
Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
24/7/365 availability to schedule exams
Live proctors/invigilators for all exams offered
Multi-language speaking proctors available
Supported both in Windows and Mac OS

Materials

Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Objectives

To provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes.
To provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.

Do you want this tailor-made course for your company?

News with the course

ITIL 24. 4. 2024

eLearning ITIL 4, PRINCE2 at a discounted price from Pumpedu

While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

ITIL 1. 2. 2024

ITIL® 4 certification scheme

The ITIL 4 certification scheme can be tailored to the individual needs of both individuals and organizations. It employs a modular, layered approach that allows building a comprehensive view of service management or focusing on specific knowledge areas.

ITIL 11. 1. 2024

Conference itSMF: AI in IT services

On January 24th and 25th, the itSMF conference will take place, organized by itSMF Czech Republic. With the advent of artificial intelligence, the question arises of whether IT service management should be intelligent and whether it should be under the control of artificial intelligence (AI).

More news