IT Service Management Jumpstart Workshop

Základní info


The adoption of ITIL as the most widely used guidance in the world on IT and service management continues with ITIL 4. It ensures continuity with existing ways of working (where service management is already successful) by integrating modern and emerging practices with established and proven know how. ITIL 4 also helps guide individuals and organizations to see the benefits of these new methods and to move toward them with confidence, focus, and minimal disruption. The IT Service Management—Jumpstart Workshop is designed to help participants apply ITIL 4 techniques, principles, and concepts to their day-to-day work. The course provides practical approaches and helpful hints to gain traction with ITSM implementation plans. This course is intended as a practical follow-on to the ITIL 4 Foundation course, with the goal to assist ITSM practitioners. Please note there is no formal ITIL examination included with this course.


• Senior IT leaders and executives • Business managers, business process owners, or any business person interfacing with IT organizations • Individuals new to ITIL who require a fundamental overview of the ITIL 4 framework so they can create value for customers by applying service management concepts • IT professionals already working with ITIL best practices who want to advance their knowledge of the new service management approaches in ITIL 4 • Other individuals working in parts of the IT organization, including: – IT staff supporting large, complex and hybrid data centers who are interested in improving speed, quality, and cost of IT services – IT vendors, suppliers, and partners – IT managers and IT executives – Individuals working in other parts of IT (digital, product, development, security)


The course objectives are to • Understand business context • Understand outcome-based service definition approaches • Work with value streams • Leverage the continual improvement model to generate and manage improvements • Work with the objective and key results framework, and understand how to best measure initiatives • Apply ITIL guiding principles


Before registering for this course, candidates should have completed the ITIL 4 Foundation training.

Study Materials

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IT Service Management Jumpstart Workshop

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