ITIL® 4 Foundation + exam

  • Místo konání

  • Region:
    Bratislava
  • Adresa:
    Bratislava
  • Termín

  • Termín zahájení:
    19.10.2020
  • Doba trvání:
    3 dny
  • Cena *

  • Cena:
    20990 Kč + 21% DPH
  • Popis ceny:
    20990 Kč / 863 EUR

Popis kurzu ITIL® 4 Foundation + exam

Popis kurzu

This course introduces the fundamentals of IT Service Management (ITSM) based on Version 4 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for theITIL® 4 Foundation Certificate examination.
Price of exam is included in the price of the course.


ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.
ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™. Learn more about ITIL.



ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.


GUARANTEE


If you fail to pass the exam within 1 month after taking our ITIL or PRINCE2 course, we guarantee you the opportunity to attend the same training ONCE MORE FOR FREE!
(Certification exam is not included, it can be ordered separately.)



Training Pack



  • Student Coursebook ITIL® 4 Foundation

  • ITIL Exam Sample Paper

  • Supplementary materials


PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


This course introduces the fundamentals of IT Service Management (ITSM) based on Version 4 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for theITIL® 4 Foundation Certificate examination.
Price of exam is included in the price of the course.


ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services.
ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™. Learn more about ITIL.



ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.


GUARANTEE


If you fail to pass the exam within 1 month after taking our ITIL or PRINCE2 course, we guarantee you the opportunity to attend the same training ONCE MORE FOR FREE!
(Certification exam is not included, it can be ordered separately.)



Training Pack



  • Student Coursebook ITIL® 4 Foundation

  • ITIL Exam Sample Paper

  • Supplementary materials


PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Určeno pro

ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.


The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

Obsah kurzu

Upon successful completion of this course participants will be able to:


INTRODUCTION



  • ITIL Qualification scheme

  • Exam Information

  • IT Service Management

  • Service Consumers

  • Stakeholders

  • Service Offerings

  • Service Relationship model

  • Organization


THE FOUR DIMENSIONS        


THE ITIL SERVICE VALUE SYSTEM     



  • Value

  • Output, Outcome, Costs, Risks


THE SERVICE VALUE CHAIN



  • Plan

  • Improve

  • Engage

  • Design & Transition

  • Obtain / Build

  • Deliver &Support

  • Value Streams


PRINCIPLES    



  • Focus on Value

  • Start where you are

  • Progress Iteratively wich feedback

  • Collaborate and promote visibility

  • Think and work holistically

  • Keep it simple and practical

  • Optimize and automate


ITIL PRACTICES          



  • Continual Improvement

  • Information Security Management

  • Relationship Management

  • Supplier Management

  • Availability Management

  • Capacity and Performance Management

  • Change Control


INCIDENT MANAGEMENT     



  • IT Asset Management

  • Monitoring and Event Management

  • Problem Management

  • Release Management

  • Service Configuration Management


SERVICE CONTINUITY MANAGEMENT         



  • Service Desk

  • Service Level Management

  • Service Request Management

  • Example: Regulatory Change



Available certifications


When you complete this training, you can register for the following certification/s.


See more info ITIL® 4 Foundation Certificate - EXAM



The following certifications are included in the price of training session.


Předpoklady

Experience and knowledge of IT computing environments are useful but not essential

Studijní materiály

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