Courses on a specific date with a live lecturer

Term

Language

Place

Form

Price without VAT

3. - 5. 6. 2024

Language

Place

Praha

Form

classroom

Code of the course: PU21010408-0032

Price without VAT

36 400 Kč

Order

10. - 12. 6. 2024

Language

Place

online

Form

virtual classroom

Code of the course: PU21010408-0031

Price without VAT

36 400 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010408-0007

Price without VAT

36 400 Kč

Order

Open term

Language

Place

online

Form

virtual classroom

Code of the course: PU21010408-0008

Price without VAT

36 400 Kč

Order

Subscription

Term

Language

Place

Form

Price without VAT

Open term

Language

Place

online

Form

self-study

Code of the course: PU21010408-0033

Price without VAT

22 000 Kč

Order

Expressions of participants

E. Beekveldt
E. Beekveldt

"Thanks again for being a brilliant teacher at the ITIL4 Foundation course.
The balance between theory and practical examples, your clear explanations, keeping to the scheduled times, humor and sharing experiences in business and your personal life were very valuable for all of use.
"

Carol A.

"I appreciate the materials that will help me prepare for the certification exam. The training included a lot of practical examples and space for discussion. I can apply the acquired knowledge in the work environment."

Course description

It focuses on the integration of various value streams and activities (support procedures, methods and tools) in order to create and provide delivery and support of products and IT services. The course also includes monitoring the performance of IT services and allows professionals to understand the quality of IT services and methods for improving them. The price of the course includes the ITIL® 4 Specialist certification exam: Create, Deliver and Support.

The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Required knowledge

ITIL® 4 Foundation course and certification exam.

Target audience

ITIL 4® Specialist: Create, Deliver and Support is aimed at individuals who are continuing their journey in the field of service management (IT Managers, IT Specialists, Product Owner, DevOps team members, etc.).

Course content

Service design price and orchestration
Software development and management
Deployment management
Release management
Service validation and testing
Change enablement
Ensuring stakeholder satisfaction
Service Desk
Incident management – detection and resolution
Problem management
Knowledge management
Service level management
Monitoring and event management

e-Learning / self-study
You will get access to the online platform of Peoplecert for a period of 6 months, which includes:

Official eBook
Exam Voucher - inclusive of proctor
Learning Resource Kit
Interactive eLearning
Auto-marked Sample Papers
Free Exam Re-take
Official Mock Exam

Certification

The certification is valid for 3 years. After that, recertification is required.

Prerequisites: The candidate must have passed the ITIL® 4 Foundation exam
Without the possibility of using materials
40 questions with a choice of 4 options
70% correct answers for passing the exam (28 of 40)
The exam is conducted in English. It is possible to choose German, French, Chinese or another language at your request.
Length 90 min (+ 25% for candidates who do not have English as their mother tongue)
Bloom's taxonomy level 2 and 3

Are you nervous from exam? Don´t be, you have a second attempt.
An interesting option is the possibility of passing the certification exam again within 6 months of the first unsuccessful attempt. This second attempt is needed to order before the first attempt.

Online proctored exam - Choose an exam date (24/7). You can join the test from the comfort of your home or office. The PeopleCert´s proctors perform identification using sophisticated technology. They supervise the candidates throughout the exam and they are ready to help if something does not work properly.

Materials

Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.

Objectives

Improve service development and support
Understand key concepts
Solve challenges in a time of digital transformation
Plan and manage resources into effective value streams
Improve performance and efficiency across teams, value streams and workflows
Use ITIL practices that contribute to the management of value-added flows (new service and user support)
Coordinate and structure work and activities key to providing and supporting services

Do you want this tailor-made course for your company?

News with the course

ITIL 24. 4. 2024

eLearning ITIL 4, PRINCE2 at a discounted price from Pumpedu

While studying in eLearning, each participant can progress at their own pace and interest. They can focus on specific topics they consider important and review them as needed. The PeopleCert e-learning platform incorporates various interactive elements.

ITIL 1. 2. 2024

ITIL® 4 certification scheme

The ITIL 4 certification scheme can be tailored to the individual needs of both individuals and organizations. It employs a modular, layered approach that allows building a comprehensive view of service management or focusing on specific knowledge areas.

ITIL 11. 1. 2024

Conference itSMF: AI in IT services

On January 24th and 25th, the itSMF conference will take place, organized by itSMF Czech Republic. With the advent of artificial intelligence, the question arises of whether IT service management should be intelligent and whether it should be under the control of artificial intelligence (AI).

More news

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